Solved: module ‘i360’ already loaded in unknown:0 whmcs

Andrei Iordache

Andrei Iordache

WordPress Developer

🚀 I Help People Get Found Online | WordPress Development, Core Web Vitals, Security&Maintenance

Today I am gonna teach you how to solve the “Module ‘i360’ already loaded in Unknown:0 whmcs” issue in WHMCS. This issue may also appear with the following error message: “Oops! Something went wrong and we couldn’t process your request. Please go back to the previous page and try again.”, and is corelated with some of the actions you may want to add/change in the WHMCS dashboard: Add/Change products/ Add/Change payments, and so.

This has been sorted by disabling the i360 PHP extension in cPanel. The guys from WHMCS are working on a fix within the next few weeks which will solve this. Until them, do this for solving the issue:

The error message on WHMCS can be solved very quick. You have two options for that:

1. If you have access to the “PHP Selector”, in the cPanel, do the following thing:

Login to cPanel -> PHP Selector | extensions -> Uncheck the “i360” box. After that press save and check your WHMCS dashboard. If there is nothing changed,  change the PHP version to a new one ( Let’s say you have PHP 7.2 and you have the option to change it to PHP 7.3 ). Press “Save” and reload the page. Now downgrade again to PHP 7.2 and try to repeat the unchecking action of “i360”. After that, everything should working fine.


2. If you don’t have access to your PHP Selector, contact your Hosting Provider and ask them to do that for you.

That’s all! I hope you’ve solved this issue!

Other forms of the issue:

vendor/whmcs/whmcs-foundation/lib/Utility/Error/Run.php(0): WHMCS\Utility\Error\Run->handleError(32, ‘Module ‘i360′ a…’, ‘Unknown’, 0) 1 [internal function]: WHMCS\Utility\Error\Run->handleShutdown() 2

PHP message: [WHMCS Application] ERROR: Whoops\Exception\ErrorException: The file /var/www/vhosts/ was encoded by the ionCube Encoder for PHP 5.0 and cannot run under PHP 7.0.

Fatal error: The file /modules/gateways/myideal.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0

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Lusi StudiosLusi Studios
15:32 22 Jun 22
Andrei did an amazing job! He helped in a very rushed time and he excelled at everything. Thanks again!
I am grateful and I would to thank Websites Seller for their support in site recovery and site transfer. Websites Seller just saved my business. Thank you!
Wouter GhysensWouter Ghysens
11:52 10 Sep 21
Looking for a Wordpress transfer from site A to site B, I found back Andrei from Wesites Seller on Google.He was very proactive in his approach, came with hundreds of ideas and lifetime experiences from other migrations. He knows the wordpress, the hosting and php database as the back of his pocket.And we worked out this migration very smooth. Together we solved it, and myself and my business are very pleased with his approach.100% recommendation & kudo's from out of Belgium!
Ioachim CiobanuIoachim Ciobanu
18:39 14 Jul 21
Websites Seller built my resume site. Deliverables were quickly completed, and I was asked for my feedback at each stage of development. All feedback I gave was implemented in a short time.Another great thing is that he comes with smart solutions, regarding stuff which I didn't initially think of (site security, Google site speed optimization and so on). Basically, he was great, staying in touch, keeping me updated and paid attention to what was most important for my site.Overall, I am very happy with the work done. I highly recommend this developer!
K CollinsK Collins
09:11 19 May 21
I needed help with website speed - to improve my core web vitals - without compromising the usability of my site. Andrei was extremely responsive, proactive and fast. And more importantly, he increased by website speed. Highly recommend him, and I will be using him going forward on all my projects.

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